Privacy Policy

 

Watson & Wolfe Limited (“we”) are committed to protecting and respecting your privacy. This privacy policy sets out the ways in which we may process your personal data, your rights in relation to our processing and other matters.

 

This privacy policy contains important details about the way we will treat your personal information, and your rights in respect of the personal data that we hold about you.

 

This privacy notice applies in relation to information exchanged via our website, in-store, in correspondence or otherwise. By visiting any of our websites, or by providing us with any information about yourself, you are accepting and agreeing to the practices described in this privacy notice.

 

For the purpose of the Data Protection Act 1998 until 24 May 2018 and thereafter the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”), the data controller is Watson & Wolfe Limited, registered in England & Wales, company no. 10616889. By Data Controller, this means Watson & Wolfe determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:

Data Protection Officer, Watson & Wolfe Ltd, 17 Queen Street, Gomshall, Guildford, Surrey, GU5 9LY or by email compliance@watsonwolfe.com quoting Privacy and Data Enquiry.

 

INFORMATION WE COLLECT FROM YOU

 

This is information that you give us by filling in forms on our website, by corresponding with us by phone and e-mail. It includes information you provide when you register to use our site, open an account, subscribe to our mailing list, search for a product, place an order on our website, apply for a job, use our social media platforms, enter a competition, promotion and when you report a problem with our sites, products or services. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and in relation to any job application – employment history, education records and other details relevant to your application.

 

If you provide any information about any other individuals such as friends or family, you warrant to us that you are entitled to provide that information to us and to authorise us to process it on the same basis as we will process the rest of the data that you provide about yourself.

 

In order to personalise your website experience, we may also gather information about the devices you use to access our sites (desktop and mobile), this may include the following:

 

  • technical information, including IP (Internet Protocol) address used to connect your device to the Internet, for further information on our use of cookies and tracking please see our Cookie Notice.

 

COOKIES

 

Our websites use cookies for a variety of functions, including to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our cookie policy.

 

PURPOSES FOR WHICH WE MAY PROCESS YOUR INFORMATION

 

We may use this information:

 

  • to process, fulfil and provide you with information relating to your orders;

 

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

 

  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

 

  • to provide you, or permit selected third parties to provide you, with information about goods or services we offer, so long as, where required by law, you have given the relevant consent;

 

  • to notify you about changes to our products and services;

 

  • for fraud and theft prevention;

 

  • to ensure that content from our sites is presented in the most effective manner for you and for your computer;

 

  • if you have submitted a job application, in order to evaluate and manage that application, and to manage your employment if you are successful;

 

  • for our own legal and risk management purposes;

 

  • to measure or understand the effectiveness of advertising we serve to you and to deliver relevant advertising to you;

 

  • to make suggestions and recommendations to you and other users of our sites about goods or services that may interest you.

 

Please note that, where you are asked to provide information to us which is of a sort that is necessary to enable us to perform a contract or fulfil a request that you make (e.g. contact, delivery or payment information) – if you do not do so, we may not be able to perform your contract or fulfil your request.

 

HOW WE MIGHT USE OR SHARE YOUR INFORMATION

 

We work with a number of trusted suppliers, agencies and businesses in order to provide you with the highest quality products and services you expect from us e.g. delivery companies, fraud prevention agencies amongst others. Some of the categories of third parties with whom we share your data are:

 

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

 

  • advertisers and advertising networks that require the data to select and serve relevant adverts to you; analytics and search engine providers that assist us in the improvement and optimisation of our sites.

 

  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the terms of any agreement or policy to which we are a party, or to protect the rights, property, or safety of Watson & Wolfe, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

KEEPING IN TOUCH WITH YOU

 

We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set up your account, we will ask you if you want to receive this type of marketing information.

 

If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer: Helen Farr-Leander, Watson & Wolfe Ltd, 17 Queen Street, Gomshall, Guildford, Surrey, GU5 9LY, by emailing compliance@watsonwolfe.com, by changing your contact preferences in your Account section online or by using the unsubscribe link within the email.

 

You may continue to receive mailings for a short period while your request is updated.

 

LEGAL BASIS OF PROCESSING

 

Data Protection Law requires us to meet at least one “legal ground” for processing personal data, currently set out in Article 6 of the GDPR. The grounds applicable to the personal data to which this notice relates are:

 

  • Where the processing is necessary for us to perform a contract that you are party to, or to take steps at your request prior to entering a contract, that is the ground on which we are processing that data;

 

  • Where the processing is necessary for compliance with a legal obligation to which we are subject, that is the ground on which we are processing that data;

 

  • Where processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, that is the ground on which we are processing that data, provided that your interests or fundamental rights and freedoms which require protection of your data do not override those legitimate interests (our legitimate interests comprise the management, marketing and promotion of our business, products and services the supply of our products and services, and the recruitment and management of staff);

 

  • If you have given your consent to our processing the data, that is the basis on which we are processing that data.

 

If more than one of the above grounds apply to the processing of data in question, the applicable ground will be the one that is set out first above.

 

SPECIAL CATEGORIES OF PERSONAL DATA

 

If you provide us with any special categories of personal data (that is to say information as to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sex life or sexual orientation or genetic or biometric data) or personal data relating to criminal convictions and offences, then unless you provide that information to us in a recruitment or employment context (in which case please see below) it is a condition of us receiving that information that you expressly consent (and you hereby do) to us processing that personal data for the purposes set out above. Accordingly, if you do not want us to process any such categories of personal data, please do not provide it to us.

 

If you provide us with any of the above types of data in relation to a job application or in the context of your work with us, the information will only be used so that we can monitor our compliance with the law and best practice in terms of equal opportunities and non-discrimination and, where applicable, to review and keep under review your ability to carry out the work for which you may be employed and any health and safety issues.

 

WHERE WE STORE YOUR PERSONAL DATA

 

The data that we collect from you will be stored on our servers or those of our service providers.

 

Some of the information you provide to us may be transferred outside the European Economic Area to countries such as US. This is a transfer to a “third country”. For example, we may undertake a business relationship with Company who provide us with IT support. Colleagues in US may access it to undertake the activities described above.

 

If you place an order with us and you are outside of the UK we will transfer the data that we hold on you to Watson & Wolfe Limited in the UK.

 

We also work with suppliers and partners who may make use of cloud and/or hosted technologies. We undertake data security due diligence on our partners and ensure that that these partners conform to appropriate accreditation’s.

 

Wherever transfers of data to third countries occurs Watson & Wolfe will ensure that the recipient is either (i) within the EEA, or (ii) in a country that the European Union has decided has adequate data protection laws in place, or (iii) has provided appropriate data protection safeguards of the sort approved by the European Union and which provide effective rights and remedies for you, further details of which are available from the contact details below.

 

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential, and for all use made of your account with such password. We ask you not to share a password with anyone.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

LENGTH OF DATA STORAGE

 

Our policy is to ensure that personal data is only stored for as long as is necessary for the purposes it was provided. This may vary according to the type of information and the specific purpose and our obligations under other laws.

 

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under Purposes for which we may use your information above. The only exceptions to this are where:

 

  • the law requires us to hold your personal information for a longer period, or delete it sooner;

 

  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;

 

  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or

 

  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

 

YOUR RIGHTS

 

You have various rights under Data Protection Law. These include:

 

  • The right to ask us not to process your personal data for direct marketing purposes, even if you have given consent;

 

  • If our processing is based on your consent, the right to withdraw any consent you may have given for our processing of your data – if you exercise this right, we will be required to stop such processing if consent is the sole lawful ground on which we are processing that data;

 

  • The right to ask us for access to the data we hold about you and how we use it;

 

  • The right to ask us to rectify any data that we hold about you that is inaccurate or incomplete;

 

  • The right to ask us to delete your data in certain circumstances;

 

  • The right to ask us to restrict our processing of your data in certain circumstances;

 

  • The right to object to our processing of your data in certain circumstances;

 

  • The right to data portability to electronically move, copy or transfer your personal information in a standard form in certain circumstances.

 

You can exercise any of the rights set out above by contacting compliance@watsonwolfe.com. In respect of certain of the rights referred to above, we may need more information from you, e.g. to provide further information in order to confirm your identity.

 

You also have the right to lodge a complaint with the applicable data protection supervisory authority if you are concerned that we are not respecting your rights under Data Protection Law. The Information Commissioner’s Office (www.ico.orgis the authority in the UK which is responsible for overseeing the application of, and enforcing, Data Protection Law.

 

AUTOMATED DECISIONS

 

We may, based on information that you provide, make certain decisions on an automated basis. Such decisions include deciding if you pose a fraud or money laundering risk. In certain circumstances, you have the right to object to such decisions being made on an automated basis, if you want to know more please contact us on the details above.

 

OTHER WEBSITES

 

Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

CHANGES TO THIS PRIVACY NOTICE

 

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.

 

CONTACT

 

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to compliance@watsonwolfe.com

 

Last updated: June 2018