Extended Christmas Returns

Shop with confidence this Christmas with our extended returns policy, which is valid from 1st November 2020. You will have until 14 January 2021 to return purchases bought during this time. Our extended returns policy applies across all online orders, with the exception of personalised items. Items with personalised initials cannot be returned.

DELIVERY

Orders are despatched the same day (if ordered before 1pm EST). If you are ordering personalisation, please allow an additional 3-4 working days. Your delivery will require a signature. You can add a note during checkout if you would like us to deliver to a safe place or with a neighbour.

Please ensure we have a delivery address where it can be signed for. If nobody is available when your parcel is delivered the driver will leave a calling card with instructions on how to rearrange delivery.

We are unable to deliver on Public Holidays so please allow an additional day for your delivery if your despatch is preceded by a Public Holiday.

UK & ISLANDS

Royal Mail 1-3 days – £3.95

Express Next Day – £7

Free Std Delivery – £65.00

EU

3–7 days – £7.50

Express Next Day – 17.50

Free Std Delivery – £85 (approx €95)
(Incl Southern Ireland)

USA & CANADA

7–14 days – $20

Express 1-3 days – $30

Free Std Delivery – $130

AUS & NZ

7 – 14 days – $28 AUD

Express 1-3 days – $50 AUD

Free Std Delivery – $175 AUD

EVERYWHERE ELSE

7- 14 days – £12.50

Express 1-3 days – £32.00

Free Std Shipping – £175

UK Shipping Services

Standard: When you select Standard UK delivery your parcel will be sent with Royal Mail and will require a signature. This is not a timed service.

UK Express:  Need your order faster? Select Express Next day and upgrade your delivery to DHL On Demand Delivery (ODD), get it next working day and enjoy the benefits of the ODD service.

International Shipping Services

Standard: Your parcel will be delivered with the DHL Deutsche Post Network and will require a signature. This is not a timed service and will arrive with your post.

Express:  Need your order faster? Select Express Delivery and upgrade your order to DHL On Demand Delivery (ODD). Enjoy next working day delivery to the EU or 1-3 day delivery for USA and Rest of the World, plus a host of other benefits.

On Demand Delivery (ODD) – Sustainable Express Delivery

DHL On Demand Delivery (ODD) notifies you by email and/or SMS about your shipment’s dispatch, progress and estimated delivery date/time. If this date does not fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place.

This service provides a host of flexible shipping options including:

    • Deliver my package to another address: alternate delivery to work or family
    • Deliver my package at a safe place: authorize shipment release to appointed safe place
    • Deliver my package with neighbour: Leave the package at your neighbour, reception or guard specified
    • Deliver my package at a DHL ServicePoint: hold for pick‐up collection
    • Request to store my package: vacation hold safekeeping your parcel up to 30 days
    • Deliver my package on another day: scheduled delivery

Note: Any duties / taxes applicable to your order within your destination country are your responsibility.

 

When you select Express Shipping, your delivery will be Climate neutral. The Go Green program is a DHL Group-wide environmental protection program which aims to reduce all logistics-related emissions to zero by the year 2050.

Offers & Discount Codes

Free delivery offers cannot be used in conjunction with any other offer. Discount codes are not valid on sale items, bundles or gift sets.

HOLIDAYS AND CELEBRATIONS

During busy times of the year such as St. Valentines Day, Father’s Day and Christmas, we will hold a larger quantity of stock. However, we do urge you to order as far in advance as possible so we can make sure your order is delivered on time.

Payment methods we accept

  1. Credit or debit card, including American Express
  2. PayPal
  3. Clearpay – 4 interest free payments – find out more
  4. A valid e-gift card

Your Account

If you set up an account when you place your order, you will be given access to a personal account area.  It is here that you can manage delivery addresses and track orders.

Tracking

When your order is despatched, we will send you an email with your tracking number and a link to the carrier’s website. You will be able to track the progress and status of your delivery.

Personalised Orders

We are unable to give an exact date of despatch for personalised orders.

If you require an item for a specific date and you are ordering personalisation, please note that we are unable to cancel the order or offer a refund if the item has been personalised, but has not arrived on time.

The personalisation time of 3-4 days is given purely as a guide and unforeseen delays can occur.

If you are concerned about the delivery of an order, you can contact us during office hours or by email [email protected]. We aim to respond to all emails within 24 hours.

Exchanges and Returns

In the event you are not completely satisfied with your purchase, you can send the item back to us within 14 days for a exchange or a refund. Please ensure the item is repackaged to prevent damage and include a copy of your order or the order number, along with your contact details to:

Watson & Wolfe – Returns
9 Mill Lane
Trotton
Petersfield
Hamsphire
GU31 5JS
United Kingdom

Important: Personalised items are non-returnable and cannot be exchanged.

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