Delivery

Delivery times given are from date of despatch, not date of order.

 

If your order is being personalised, you will need to allow at least 5 working days for this service.

LAST ORDER DATES FOR CHRISTMAS DELIVERY

United Kingdom

Midday, Thurs 20th Dec

Initials:  Midday,  Mon 17th Dec

Europe

Midday, Mon 17th Dec

Initials:  Midday,  Thurs 13th Dec

US & Canada

Midday, Mon 17th Dec

Initials:  Midday,  Thurs 13th Dec

Rest of the World

Midday, Thurs 17th Dec

Initials:  Midday,  Mon 13th Dec

Standard delivery (UK) - FREE (Usually £4.95)

Deliveries are made within 2-3 of despatch (excludes Weekends & Bank Holidays).

 

If you choose to give additional delivery instructions e.g. “leave with neighbour”, “leave in the shed”, we cannot be held liable for any parcels that are lost or stolen.

 

Deliveries take place between 8am and 9pm and may require a signature. If nobody is available when your parcel is delivered and there isn’t a safe place to leave the parcel, the driver will leave a calling card with instructions on how to rearrange delivery.

 

We are unable to deliver on Bank Holidays so please allow an additional day for your delivery if your despatch is preceded by a Bank Holiday.

 

Deliveries to the following locations are classified as International deliveries and charged at £8.00.

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

Europe £8.00

Deliveries to the EU take 3-5 working days (excluding weekends and bank holidays) from the day you receive your shipping confirmation email.

 

If you require a faster delivery, please contact us with your order number and the time frame and we will do our best to accommodate your requirement. Faster delivery times will be dependant on location and may incur an extra delivery charge.

USA and Canada Delivery £12.00

Deliveries can take 3-5 working days (excluding weekends and bank holidays) from the day you receive your shipping confirmation email.

Worldwide delivery (Rest of the World) From £18.00

Deliveries can take 5-10 working days (excluding weekends and bank holidays) from the day you receive your shipping confirmation email.

 

Australia – £21.00

India – £18.00

New Zealand – £21.00

 

Delivery

Shipping Confirmation

When your order is despatched, we will send you an email with your tracking number and a link to the carrier’s website. You will be able to track the progress and status of your delivery.

Your Account

If you set up an account when you place your order, you will be given access to a personal account area.  It is here that you can manage delivery addresses and track orders.

Personalised Orders

We are unable to give an exact date of despatch for personalised orders.

 

If you require an item for a specific date and you are ordering personalisation, please note that we are unable to cancel the order or offer a refund if the item has been personalised, but has not arrived on time.

 

The personalisation time of 5 days is given purely as a guide and unforeseen delays can occur.

Contact Us

If you are concerned about the delivery of an order, you can contact us during office hours or by email info@watsonwolfe.com. We aim to respond to all emails within 24 hours.

Problems with your order

Order has not arrived

Please allow 2-3 working days after despatch for your order to arrive. Please allow at least this amount of time.

 

If you have ordered personalisation, you will need to allow at least 5 working days for the service to be completed before your order will be processed for despatch.

 

You will be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’.

 

Your tracking link has been provided to give up to date information on the progress of your delivery.

 

If your estimated delivery date has passed and you haven’t received your order, contact us so we can help you further.

Incorrect item received

We want to resolve any issues with incorrect items straight away.

 

Please contact our Customer Services team with your order number and we will send you a replacement item as quickly as possible.

Faulty Item

If you think there is a fault with an item you have received, please return it to us to assess.

 

If your item arrives faulty or damaged due to either defective workmanship or materials, please contact us immediately and we will refund you the purchase price. This guarantee is in addition to and does not affect your statutory rights.

 

For details on how to return your faulty items, please see Returns.

Returns

Returning an item

In the event you are not completely satisfied with your purchase and you wish to return the item, you can send the item back for a refund.

 

Please ensure that the item is repackaged to prevent damage and include a copy of your order or the order number, along with your contact details.

 

Important: Personalised items are non-returnable.