Orders are despatched within 2-3 working days. If you are ordering personalisation, please allow an additional 3-4 working days. Your delivery will require a signature. If nobody is available when your parcel is delivered the driver will leave a calling card with instructions on how to rearrange delivery.
We are unable to give an exact date of despatch for personalised orders.
If you require an item for a specific date and you are ordering personalisation, please note that we are unable to cancel the order or offer a refund if the item has been personalised, but has not arrived on time.
The personalisation time of 3-4 days is given purely as a guide. At peak times of the year it can be as long as 5-6 working days.
If you are concerned about the delivery of an order, you can contact us during office hours or by email info@watsonwolfe.com. We aim to respond to all emails within 24 hours.