Free delivery offers cannot be used in conjunction with any other offer. Discount codes are not valid on sale items, bundles or gift sets.
During busy times of the year such as St. Valentines Day, Father’s Day and Christmas, we will hold a larger quantity of stock. However, we do urge you to order as far in advance as possible so we can make sure your order is delivered on time.
If you set up an account when you place your order, you will be given access to a personal account area. It is here that you can manage delivery addresses and track orders.
When your order is despatched, we will send you an email with your tracking number and a link to the carrier’s website. You will be able to track the progress and status of your delivery.
We are unable to give an exact date of despatch for personalised orders.
If you require an item for a specific date and you are ordering personalisation, please note that we are unable to cancel the order or offer a refund if the item has been personalised, but has not arrived on time.
The personalisation time of 3-4 days is given purely as a guide. At peak times of the year it can be as long as 5-6 working days.
If you are concerned about the delivery of an order, you can contact us during office hours or by email info@watsonwolfe.com. We aim to respond to all emails within 24 hours.
All our items are designed and crafted by experienced people, and we are confident you will use and enjoy your purchases for many years. However, in the event an item should fail, your item is protected from the original date of receipt by a one-year limited guarantee (proof of purchase required). This guarantee is in addition to and does not affect your legal rights.
The guarantee does not cover damages arising from accidents or misuse, or from any alteration, service or repair performed by any party other than Watson & Wolfe.
To make a claim under this guarantee please email
info@watsonwolfe.com.