Delivery & Returns


Delivery Charges

Orders are despatched the same working day (if ordered before midday EST). If you are ordering personalisation, please allow an additional 3-4 working days. Your delivery will require a signature. If nobody is available when your parcel is delivered the driver will leave a calling card with instructions on how to rearrange delivery.

You can add a note during checkout if you would like us to deliver to a safe place or with a neighbour, but please not that some couriers will not do this even if we leave an instruction.

If you are ordering during a national holiday, please allow additional days for your order to be despatched or delivered.

EU Customers:
If you are ordering from the EU, the euros price is now excluding VAT. Instead, this will be payable when your item is delivered.


Royal Mail Std Tracked – £3.95
Tracked 48 – £5
Tracked 24 – £6
Free Std Delivery – spend £65.00


3–7 days – £6.50
DHL Next Day – 17.50
Free Std Delivery – spend £85
(Incl Southern Ireland)


7–14 days – $20
DHL 1-3 days – $30
Free Std Delivery – spend $130


7 – 14 days – $28 AUD
DHL 1-3 days – $50 AUD
Free Std Delivery – spend $175 AUD


7- 14 days – £12.50
DHL 1-3 days – £32.00
Free Std Shipping – spend £175

UK Shipping Services

Standard: When you select Standard UK delivery your parcel will be sent with Royal Mail and will require a signature. This is not a timed service.

Express: Need your order faster? Select Royal Mail Tracked 48 or Tracked 24 and upgrade your delivery. Please note that Tracked 48 and 24 may not be available to some areas of the Highlands and Islands.

International Shipping Services

Standard: Your parcel will be delivered with the DHL Deutsche Post Network and will require a signature. This is not a timed service and will arrive with your post man.

Express: Need your order faster? Select DHL Delivery and upgrade your order to DHL On Demand Delivery (ODD). Enjoy next working day delivery to the EU or 1-3 day delivery for USA and Rest of the World, plus a host of other benefits.

On Demand Delivery (ODD) – Sustainable Express Delivery

DHL On Demand Delivery (ODD) notifies you by email and/or SMS about your shipment’s dispatch, progress and estimated delivery date/time. If this date does not fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place. This service provides a host of flexible shipping options including:

  • Deliver your package to another address: alternate delivery to work or family
  • Deliver your package at a safe place, or with neighbour.
  • Deliver your package at a DHL ServicePoint: hold for pick‐up collection
  • Request to store your package: vacation hold safekeeping your parcel up to 30 days
  • Deliver your package on another day: scheduled delivery

Note: Any duties / taxes applicable to your order within your destination country are your responsibility.

DHL-Go-Green, Sustainable Shipping | Watson & Wolfe
When you select Express Shipping with DHL, your delivery will be Climate neutral. The Go Green program is a DHL Group-wide environmental protection program which aims to reduce all logistics-related emissions to zero by the year 2050.

Offers & Discount Codes

Free delivery offers cannot be used in conjunction with any other offer. Discount codes are not valid on sale items, bundles or gift sets.

Holidays & Celebrations

During busy times of the year such as St. Valentines Day, Father’s Day and Christmas, we will hold a larger quantity of stock. However, we do urge you to order as far in advance as possible so we can make sure your order is delivered on time.

Payment Methods We Accept

  1. Credit or debit card, including American Express
  2. Apple Pay
  3. Microsoft Pay
  4. Amazon Pay
  5. PayPal
  6. Clearpay – 4 interest free payments – find out more

Your Account

If you set up an account when you place your order, you will be given access to a personal account area. It is here that you can manage delivery addresses and track orders.


When your order is despatched, we will send you an email with your tracking number and a link to the carrier’s website. You will be able to track the progress and status of your delivery.

Personalised Orders

We are unable to give an exact date of despatch for personalised orders.

If you require an item for a specific date and you are ordering personalisation, please note that we are unable to cancel the order or offer a refund if the item has been personalised, but has not arrived on time.

The personalisation time of 3-4 days is given purely as a guide. At peak times of the year it can be as long as 5-6 working days.

If you are concerned about the delivery of an order, you can contact us during office hours or by email info@watsonwolfe.com. We aim to respond to all emails within 24 hours.

Exchanges & Returns

Our refund and returns policy lasts for 30 days. In the event you are not completely satisfied with your purchase, you can send the item back for an exchange or a refund during this time. If 30 days have passed since your purchase, we can't offer you a refund or an exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Personalised items are non-returnable and cannot be exchanged.

To return your product, you should mail it to:

Watson & Wolfe – Returns
9 Mill Lane
GU31 5JS
United Kingdom

You are responsible for paying for your own return shipping. Shipping costs are non-refundable. If you receive a refund for an unwanted item the original delivery charge is not refunded.

If you are returning an expensive item, we would recommend using a trackable shipping service or purchasing insurance. We cannot guarantee that we will receive your returned item.
© 2021 Watson & Wolfe