Orders are despatched the same day (if ordered before 1pm EST). If you are ordering personalisation, please allow an additional 3-4 working days. Your delivery will require a signature. You can add a note during checkout if you would like us to deliver to a safe place or with a neighbour.
During Christmas and New Year there will be delays in despatching orders. This is due to closures and collection delays with our postal services. Normal services resume on 4th January 2020.
Please ensure we have a delivery address where it can be signed for. If nobody is available when your parcel is delivered the driver will leave a calling card with instructions on how to rearrange delivery.
We are unable to deliver on Public Holidays so please allow an additional day for your delivery if your despatch is preceded by a Public Holiday.
UK (Incl. Highlands & Islands)
Europe (Incl Southern Ireland)
USA & Canada
Australia & New Zealand
Rest of the World
3 – 7 days
5 – 7 days
5 – 10 days
5 – 10 days
If you require a faster delivery, please contact us with your order number and the time frame and we will do our best to accommodate your requirement. Faster delivery times will be dependant on location and may incur an extra delivery charge.
If you set up an account when you place your order, you will be given access to a personal account area. It is here that you can manage delivery addresses and track orders.
When your order is despatched, we will send you an email with your tracking number and a link to the carrier’s website. You will be able to track the progress and status of your delivery.
We are unable to give an exact date of despatch for personalised orders.
If you require an item for a specific date and you are ordering personalisation, please note that we are unable to cancel the order or offer a refund if the item has been personalised, but has not arrived on time.
The personalisation time of 3-4 days is given purely as a guide and unforeseen delays can occur.
Items purchased online between 18th October 2019 and 24th December 2019, can be returned until the 14th January 2020.
See ‘Returning an Item’ for more information.
Important: Personalised items are non-returnable.
In the event you are not completely satisfied with your purchase, you can send the item back to us within 14 days for a exchange or a refund. Please ensure the item is repackaged to prevent damage and include a copy of your order or the order number, along with your contact details to:
Watson & Wolfe – Returns
9 Mill Lane
Important: Personalised items are non-returnable and cannot be exchanged.