DHL On Demand Delivery (ODD) notifies you by email and/or SMS about your shipment’s dispatch, progress and estimated delivery date/time. If this date does not fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place. This service provides a host of flexible shipping options including:
- Deliver your package to another address: alternate delivery to work or family
- Deliver your package at a safe place, or with neighbour.
- Deliver your package at a DHL ServicePoint: hold for pick‐up collection
- Request to store your package: vacation hold safekeeping your parcel up to 30 days
- Deliver your package on another day: scheduled delivery
Note: Any duties / taxes applicable to your order within your destination country are your responsibility.
Free delivery offers cannot be used in conjunction with any other offer. Discount codes are not valid on sale items, bundles or gift sets.
During busy times of the year such as St. Valentines Day, Father’s Day and Christmas, we will hold a larger quantity of stock. However, we do urge you to order as far in advance as possible so we can make sure your order is delivered on time.
If you set up an account when you place your order, you will be given access to a personal account area. It is here that you can manage delivery addresses and track orders.
When your order is despatched, we will send you an email with your tracking number and a link to the carrier’s website. You will be able to track the progress and status of your delivery.
We are unable to give an exact date of despatch for personalised orders.
If you require an item for a specific date and you are ordering personalisation, please note that we are unable to cancel the order or offer a refund if the item has been personalised, but has not arrived on time.
The personalisation time of 3-4 days is given purely as a guide. At peak times of the year it can be as long as 5-6 working days.
If you are concerned about the delivery of an order, you can contact us during office hours or by email email@example.com. We aim to respond to all emails within 24 hours.